Privacy Notice
This privacy notice discloses the privacy practices for vibrantagency.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Cancellation
Canceling your subscription to the Vibrant Agency subscription is very easy. All you have to do is let us know of your request to cancel the service before your next billing date. Any requests for cancelation will not include a refund or pro-rated refund of any kind, it will simply mean that you will not receive any further charges.
Canceling your Vibrant Agency subscription means that your website will no longer be active, and will be deleted from our servers. You will not be able to recieve any website files after cancelation. If you later choose to reinstate your website, there is a $250 reinstatement fee which covers the time of our team to re sync your website. Although often times we will not still have your website files, as we do not save all website files.
You understand and agree that all sales are 100% final and non refundable. If you are unsatisfied in any way with your service or your website, our team will work diligently work to meet your satisfaction. You also understand that sometimes websites have down time, technical malfunctions, malware, or other issues that are non forseable and inadvertent. Any such issues do not warrant or recieve a refund or a partial refund.
Hotjar
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at privacy@vibrantagency.com.