THE VIBRANT AGENCY
VIBRANT BRANDING, LLC
CHURCH MEDIA & MARKETING SERVICE
TERMS OF SERVICE
1. OVERVIEW
The Vibrant Agency is a full service professional website design, website management, social media marketing, and graphic design agency. This document outlines the services packages included by the Vibrant Agency.
2. VIBRANT AGENCY WEBSITE MANAGEMENT
Vibrant Agency will manage, update, and provide technical support to your existing website. We will provide whatever updates and adjustments you request to the website, within the bounds and limitations of your current website provider. The base packages provided by Vibrant Agency do not include the design, development, or hosting of a brand new website. Just the support and management of your existing website. All work completed will be done to the best of our abilities, in good faith. Client agrees to hold Vibrant Agency non-liable for any errors, content changes, or issues arrising from website support.
Each website can be connected to your own domain name. One of the Vibrant Agency team members will assist you in the connection of your domain name.
3. CUSTOM BUILT WEBSITES - NON SUBSCRIPTION
If mutually agreed upon, Vibrant Agency can custom build a brand new website for you, at an additional cost. The cost is negotiated on a case by case basis, and is a one time, up front, non-refundable fee to include the design and build services. Website hosting is not included in the price of a custom designed website. You will need to provide your own hosting platform. The website built will be ceustom, and built on the WordPress platform, or any other platform that Vibrant Agency chooses, at their own discretion. The ability for the client to be able to manage the website on their own is not guranteed, as each individual has their own technical abilities.
Revision requests will be completed as soon as possible, depending on the complexity of your request.
4. UNLIMITED GRAPHIC DESIGN
The Vibrant Agency “Unlimited Graphic Design” package is a subscription to unlimited use of the Vibrant Agency graphic design team. Any needs that your church has for branding, logo design, business card designs, flyers, etc is all included an unlimited.
There is no term commitment with this package, and all graphics created during your subscription are exclusively yours to have and own. Our team will be as prompt as we possibly can with our responses and turn around time. One graphic project per time will be completed for you.
5. GOOGLE GRANT / SEO
With the Google Grant / SEO service, our team will take over the management of your Google Grant. If you do not already have an active Google Grant, we will assist with the application process.
Although we can not guarantee specific results with SEO or Google Grant results, we commit to providing excellent service to bring the greatest organic and “paid” traffic to your site.
6. SOCIAL MEDIA MANAGEMENT
With the Social Media Management service, our team will post creative and professionally designed content across your church Instagram, Facebook, and Twitter accounts. We will manage a total of 3 social platforms with this service. Each platform will receive frequent native posts. Not each platform will necessarily receive content every single day, as each social media platform responds differently to quantity based content.
In addition to posting service, the Social Media Management service includes the Vibrant Agency team to manage and set up any paid advertising campaigns you choose to have through Facebook or Instagram. This includes ReMarketing campaigns as well. Your advertising ad-spend budget is in addition to the monthly cost, and can be set at whatever amount you choose.
7. CANCELATION
No commitments of any kind, you can cancel whenever you want. Canceling your subscription to any of the Vibrant Packages is very easy. All you have to do is let us know of your request to cancel the service before your next billing date. Any requests for cancelation will not include a refund or pro-rated refund of any kind, it will simply mean that you will not receive any further charges or media service.
Canceling your Vibrant Website Package subscription means that you will no longer have access to the Vibrant Agency tehcnical support team for your website, and you can not use the subscription only website anylonger...as this is a subscription service. Vibrant Agency will no longer be responsible to make any further management or adjustments to your website. You may continue to use your website on your own from that point on if you purchased the custom website outside of a subscription service.
You understand and agree that all sales are 100% final and non refundable. If you are unsatisfied in any way with your service or your website, our team will work diligently work to meet your satisfaction. You also understand that sometimes websites have down time, technical malfunctions, malware, or other issues that are non foreseeable and inadvertent. Any such issues do not warrant or receive a refund or a partial refund.
8. BUILT IN GIVING
Your custom built website can be integrated with whatever giving platform that you choose, within the limits of that company's technical integration abilities.
9. ONLINE STORE FOR CUSTOM SITES
Your website will be built with the ability to have your own online store to sell merchandise directly to customers, and have it drop-shipped to the customer. Your church / ministry will receive 50% of all sales, and will be sent a monthly check for your sales, including a sales receipt. You may also place orders to sell your items directly in your church at the same rate.
10. DESIGN SCHEDULE
Unlimited Video Editing, and Unlimited Graphic Design are services where you can have access to our graphic design and video team through your Project Manager. All projects are done at a 1 at a time basis. You can not work on multiple graphic design or video editing projects at the same time. However, you are not limited to any number of revisions or change requests, nor are you capped at any certain number of graphics per month. The turn around time for projects will vary based on the specific request, however the typical turn around time for graphic design projects is 1-2 business days, and the typical turn around time for video projects is 2-3 business days.